A customer service HowTo

Some time over Christmas, I’m not sure exactly when, I was clumsy enough to break the lid of Louise’s favourite glass teapot. It was not quite the end of the world as engrave others, but it was a blow.

It is a Whittard’s model and so I sent an email to enquire about whether it was a pot they still have, and if I could buy a replacement lid. I’ll be honest, I didn’t expect much, and being the holiday period, even a response could take a while.

I did eventually get a reply though, most apologetic for taking so long, and asking about the model etc. I sent a photo of the pot.

A couple more questions passed back and forth, and a few days later a big pack of bubble wrap arrived containing a new lid. They wouldn’t even take payment.

Thanks Whittard’s, that was awesome.

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